1.Exchange rules
a.no return of goods without quality problems
b.after receipt of goods inspection, if there is no quality problems (including the wrong goods, empty box, scratches, cracks etc.) ,return of goods is not allowed.
c.after opening the goods, if there is a quality problem, pls contact the person in charge and return the goods by mail.
2.Return time
You can apply for returns within 7 days from the date of receiption and apply for replacement within 15 days.
3.Reasons of returning
Quality problems
4.Notice
a.For the products of incidental national certification , non quality problems will not return, you receive the goods from the date (invoice date, if the quantity of the goods is less, the amount of orders is small,then the date begins with the sign of the date) within 3 months, if there is any quality problem, please go to the local quality supervision departments detection, if the report confirmed that the problems is about quality, please contact the supplier responsible in charge for return.
When you return the goods, please check the package outside and inside ,the goods should be returned together with the packaging inside.
b.For the goods accompanied by the certificates , if you have any questions, please identify the certificate issued by the agency inspected
c.In order to ensure your interests, when you receive the goods, pls check carefully, if you have any problems, please noted return the goods.
5.Service commitment
a.24 hours of service, the staff who receive your phone or information will be processed in a timely manner, if you are on the order of Alibaba platform, pls contact the online customer service, after-sales service staff will contact you within 24 hours
b.Cycle of after-sales service
c.Cycle of return request audit
d.Return request of 18:00 of the day, and we will reply to you of processing results of the day.
e.On the same day 18:00 after submitting the return request, we will reply the results to you before 12:00 the other day.
6.Return address
Return instructions
a.When you need to return, please contact the supplier in charge.
b. Return policy of goods service
You can return goods within 7 days from the date of receipt, and replace the goods within fifteen days only if there is any non-human failure.
c. Please fill in return registration form carefully, and check the goods of returning, goods must be sent back with the invoice , and if you replace the goods, please take good care of the invoice, so that we can provide timely and effective service for you.
d. Return of goods must be kept intact and commodity packaging, new state, and will not affect the sales.